refund policy

We guarantee our personalized products to be free of defects. However, because these are one of a kind items we do not offer refunds for items that have been personalized. Please be aware that every type of material is different, and each piece has a unique grain pattern or coloration. For wood It is common for pieces to have light burning marks/wood marks and wood knots. These are natural and not considered flaws. For images please remember these images are not in color and we do our best to get the result you are looking for in the item.  If there is a quality issue with the product itself upon arrival, damaged in shipping, scratches, etc, please contact us so that we can come to a resolution.